Privacy Policy

When you contact us or book a repair, we collect your name, phone number, email address, and service address so we can reach you and send a technician to the right place.

If you pay by card, our payment processor handles your card details. We receive only a confirmation and the last four digits for our records.

We also collect details about your appliance, like the brand, model, and the problem you're seeing, so we can bring the right parts and fix it on the first visit.

Our website uses cookies and similar tools that collect your IP address, browser type, and the pages you view. See the Cookies and Tracking section below for more.

We use your contact and address details to schedule your repair, send appointment reminders, and let you know when a technician is on the way.

We use your appliance details to diagnose the issue, order parts, and complete the repair correctly.

We may email or text you a receipt, a follow-up note, or a request for feedback after the job is done.

We use website data to see which pages people visit most, so we can make our site easier to use and improve our service.

Cookies are small files that your browser stores when you visit our site. They help the site remember your preferences and load faster on your next visit.

We use cookies to understand how visitors move through our pages, which helps us improve the layout and content.

You can set your browser to block or delete cookies at any time. If you do, some parts of our site may not work as smoothly, but you can still call us to book a repair.

We use analytics tools to track how many people visit our site, which pages they view, and how long they stay. This data is aggregated and does not identify you personally.

We also use scheduling and payment platforms to manage appointments and process payments. These providers have their own privacy policies, and we choose partners who protect your data.

We do not sell your personal information to anyone.

We share your information only with the people who need it to complete your repair: our technicians, our office staff, and our payment processor.

If we ever use a third-party delivery service to bring a part to your home, we share only your name, address, and phone number so the driver can reach you.

We may disclose information if the law requires it, such as in response to a court order or to protect the safety of our team or others.

We do not share your information with advertisers or data brokers.

We keep your contact and service records for as long as needed to provide warranty support and to meet our legal and accounting obligations.

When we no longer need your information, we securely delete or anonymize it.

If you ask us to delete your data, we will do so unless we are required by law to keep it.

We protect your information with secure systems, restricted access, and staff training.

Only team members who need your details to do their jobs can see them.

While no method of transmission over the internet is 100% secure, we take reasonable steps to safeguard the information you share with us.

You can ask us what personal information we hold about you and request a copy.

You can ask us to correct any inaccurate details or to delete your information, and we will honor your request unless we are legally required to keep it.

You can opt out of marketing emails or texts at any time by replying STOP or by calling our office.

To exercise any of these rights, contact us using the details at the bottom of this page.

Our services are for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information.